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Feature Highlight: Duty Manager

Over the last several years, the number of features in Connect Rocket Teams has grown and several have seen enhancements. While we’ve done our best to share updates on these changes, we know it’s not always easy to keep up given our busy lives. With this in mind, this will be an ongoing series of posts to help keep everyone up to speed on enhancements that we’ve undertaken.

When Duty Manager was first introduced, it offered basic functionality. Users could move ‘on’ or ‘off’ duty via a text message or email into the application. In an ‘off’ duty state, the user did not need to worry about being interrupted by calls or texts. The feature got the job done but left the less conscientious at risk of forgetting to move back ‘on’ duty at some future point.

Early this year, we enhanced the natural language processing power of Duty Manager. These enhancements make texting more natural but also addressed the risk of forgetting to return from an ‘off’ duty state. Below are a few examples of how you could start using Duty Manager today.

As an example you can text the following to your Connect Rocket account number:

“Off Duty for 3 hours”
Connect Rocket will respond letting you know that you are ‘Off Duty” and confirming your return to duty date/time. In three hours, Connect Rocket will message you when you are automatically placed back ‘On Duty’.

“Off Duty until Friday”
Connect Rocket will respond letting you know that you are ‘Off Duty” and confirming your return to duty time. On the next instance of ‘Friday’, Connect Rocket will message you when you are automatically placed back ‘On Duty’.

“Off Duty until tomorrow at 4PM”
Connect Rocket will respond letting you know that you are ‘Off Duty” and confirming your return to duty date/time. The following day, Connect Rocket will message you when you are automatically placed back ‘On Duty’.

“Off Duty until April 15, 2018 at 10AM” or “Off Duty until Apr 15 at 10AM”
Connect Rocket will respond letting you know that you are ‘Off Duty” and confirming your return to duty time. On April, 15, 2018 at 10:00AM Connect Rocket will message you when you are automatically placed back ‘On Duty’

Notes:
If you do not include a time, Connect Rocket will place you back on duty on the requested day at the default ‘On Duty’ time. This default time can be changed by an account Administrator in your account settings.

If you do not specify a year, that Connect Rocket will assume the next instance of a date.

If you override an existing duty state with a new request to Duty Manager, the application will let you know and replace the previous Duty State with the most recent one.

Well, that’s a little update on Duty Manager. We hope you find it useful.