Connect Rocket Communications Inc. (‘Connect Rocket’) collects personal information to administer our business, to improve the content of our web pages and to improve the quality of our services.
“personal information” means any information that could be used to identify an individual and may include name, personal address, billing information, personal e-mail address, personal phone numbers, and website submissions submitted to, or used in connection with our software product(s), web blog and/or other service.
“Connect Rocket” means Connect Rocket Communications Inc. and its affiliates engaged in the provision of communication, productivity and collaboration products, services and other resources, and includes any third-party providers acting on behalf of such organizations.
“Customer(s)” means any individual and/or organization that visits Connect Rocket’s website(s), subscribes to our mailing list(s), opts to receive materials from us and/or contracts with us for the purpose of accessing and using any current or future products or services for their own benefit or for the benefit of another third-party to which they contract, which we may from time-to-time make available.
Commitment No. 1 ~ Accountability
Connect Rocket makes every reasonable effort to protect all personal information in its possession or control, including any personal information transferred to a third party in the course of conducting business directly related to the products and services we provide to our customers.
Commitment No. 2 ~ Identifying purposes for collecting personal information
Connect Rocket collects information for the following general purposes: the provision of products and services, billing, identification and authentication, services improvement, customer support, contact, regulatory requirements and research (“Purposes”).
Commitment No. 3 ~ Obtaining consent
Generally, Connect Rocket will obtain the customers consent to the collection, use and disclosure of personal information for the Purposes before or at the time it collects the information. A customer’s consent may be express or implied, depending on the sensitivity of the information. A customer may withdraw or vary his or her consent on reasonable notice to Connect Rocket, subject to legal or contractual restrictions.
Commitment No. 4 ~ Limiting collection of Personal Information
Connect Rocket will limit the personal information it collects to information necessary for the Purposes. Connect Rocket will not, as a condition of supplying a product, service or resource, require a customer’s consent to the collection, use or disclosure of his or her personal information beyond that reasonably required to supply the product, service or resource, to comply with its obligations under applicable law or for related internal business or management or legal purposes.
Commitment No. 5 ~ Limits on use, disclosure and retention of Personal Information
Connect Rocket will only use, disclose and retain personal information for the Purposes. Connect Rocket does not share your personal information with third-parties, except under the following circumstances:
- Under certain statutory exceptions, Connect Rocket may have a legal duty or right to disclose personal information without a customer’s consent. Examples of permitted disclosures of personal information to non-affiliated third parties may include disclosures required to comply with a subpoena or warrant, made pursuant to a request by a government institution, made to an investigative body or government institution where Connect Rocket has reasonable grounds to believe that the information relates to a breach of an agreement or law or disclosures otherwise required by law or if a user violates the Terms of Service.
Connect Rocket will use, disclose and retain personal information only for as long as is necessary to fulfill the Purposes or as otherwise permitted or required by law.
Commitment No. 6 ~ Accuracy of Personal Information
Connect Rocket will use reasonable efforts to keep personal information as accurate, complete and up-to-date as necessary for the Purposes. That said, Connect Rocket will not as a matter of routine or procedure update personal information unless necessary. Connect Rocket expects customers, to provide notification of any updates that may be required by contacting Connect Rocket via reasonable means.
Commitment No. 7 ~ Safeguarding Personal Information
Connect Rocket is committed to protecting the security of our customer’s personal information. Connect Rocket uses security safeguards appropriate to the sensitivity of personal information to protect it from loss or theft, as well as unauthorized access, disclosure, copying, use or modification. These safeguards include physical measures, such as restricted access to offices and equipment, organizational measures, such as security clearances and limiting access on a “need to know” basis and technological measures, such as the use of passwords, encryption and other secure methods by which to verify the identity of individuals.
Generally, Connect Rocket maintains personal information on our servers in Canada. In the course of providing specific communication services, personal information may be processed in other countries (including the United States) where laws regarding the processing of personal information may be less stringent than the laws in your country.
Connect Rocket’s staff are made aware, through orientation and access to policy and procedures, of the importance of maintaining the confidentiality of personal information. Connect Rocket conducts periodic internal audits of its security safeguards and any breach of Connect Rocket’s security safeguards is a potential disciplinary matter. Connect Rocket’s security safeguards extend to the destruction of personal information.
Commitment No. 8 ~ Access to information on Connect Rocket Policies & Practices
Connect Rocket is open about the policies and procedures it uses to manage personal information. Upon request, Connect Rocket will provide individuals with additional information on our policies and procedures.
Commitment No. 9 ~ Access to Personal Information
Upon written request, Connect Rocket will generally share with a customer what personal information it has, what it is being used for and to whom it has been disclosed and will grant the customer access to the information. Written requests, including the customer’s name and contact information, should be sent to Connect Rocket’s Chief Privacy Officer. Connect Rocket will make every reasonable effort to respond to written requests within thirty (30) days of receipt and will advise customers in writing if for any reason this time limit cannot be met.
Connect Rocket may request customers who submit written requests to provide sufficient information to enable Connect Rocket to verify their identity. Any such information will be used only for the purpose of identification. Connect Rocket will not assess any costs to customers for accessing their personal information without first providing the customer with an estimate of such costs, which will be minimal, if any. Customers are asked to confirm their wish to proceed in writing within the thirty (30) day notice period set out in any estimate. If a customer does not notify Connect Rocket in writing of his or her wish to proceed within such notice period, then Connect Rocket will deem the customer to have withdrawn his or her request for access and will provide him or her with a written notice to that effect.
A customer may challenge the accuracy and completeness of personal information and request that it be amended. Connect Rocket will, if appropriate, amend the information and advise approved third parties of the amendment, if required.
Commitment No. 10 ~ How we handle complaints and questions
All complaints or inquiries should be in writing, include the name of the individual, contact information and a brief description of the complaint, and be directed to Connect Rocket’s Chief Privacy Officer using the contact information below. Connect Rocket’s Chief Privacy Officer will investigate the complaint and will generally respond within thirty (30) days of receipt with the action proposed to be taken by Connect Rocket, including any changes to its policies or procedures.
Email us here.
Connect Rocket Communications Inc.
Attn: Chief Privacy Officer
PO Box 2727
Garibaldi Highlands, BC
Canada V0N 1T0