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Archive | New Features

Getting Ready to Launch

Earlier this year, we set to work on a long awaited refresh of our Teams and Community products. This update has been a long time coming and we’re really excited to start sharing what we’ve been working on.

Change can be a little disorientating and when it comes to operational tools for emergency responders and nobody wants to see too many changes enacted at once. For this reasons, we decided early on that the refresh would be a two-stage undertaking.

Phase One, dubbed ‘Mercury’ will be launched in May or early June and focusses on the Dashboard end of the applications. Basically anything that is part and parcel of working with contacts, lists or sending an actual notification will be updated. Work on Phase Two, or ‘Gemini’ will begin this summer and will target the administrative side of the application. Expect roll out in the fall of 2018.

While we’ve made every efforts to preserve the simplicity that has dominated our development approach to date, this refresh will bring some needed changes and expanded features. With this in mind, we’ll be sharing a number of blog posts that outline these changes and the thinking behind them. This way, everyone will have a chance to see what’s coming before the updates arrive in their accounts.

We can’t wait to show you what we’ve been up to. Thanks for the ongoing support and for the constant feedback and ideas.

– The Connect Rocket Team

Enhanced Status Monitoring

We’re pleased to announce that we now offer enhanced monitoring for Connect Rocket applications. This improved service offers the same real-time feedback on core components of our infrastructure that you’re used to but also includes the option to receive proactive notifications about outages that could impact your operations.

You can check the status of Connect Rocket at any time by visiting To sign up for alerts by text or email, simply select ‘Subscribe to Updates’ from this page or visit: and provide the requested information.

We hope you find this update valuable.

New Duty Manager Enhancements

Emergency services is somewhat unique in that even when off duty some members still want to know what’s happening. At the same time, other members want to be left in peace when going off shift. We built Duty Manager specifically to meet this need.

In it’s initial release, Duty Manager provided simple but powerful capabilities, allowing Contacts to move ‘On’ and ‘Off Duty’ via a text message. When in an ‘Off Duty’ state Contacts receive no calls or messages from Connect Rocket and can remain uninterrupted. When ready to receive notifications again, a simple text message of ‘On Duty’ restores call and message delivery.

“Nobody wants the job of managing duty status for a large team. With Duty Manager, members can sort themselves out.”

Recently we launched an enhanced version of Duty Manager that makes an already great feature more powerful and convenient. Now you can move ‘Off Duty’ and schedule your return to an ‘On Duty’ state at a future date/time – all from a single text. Now you won’t forget to move back on duty at the right time.

Below are a few common scenarios that might be familiar. Leveraging Duty Manager’s enhanced natural language processing makes this easier than ever.

Stepping off shift for a few hours to attend a function at your child’s school?

Text “Off Duty for 3 hours” to your Connect Rocket phone number. Connect Rocket will respond letting you know that you’re ‘Off Duty” and confirming your return to duty date/time. In three hours, Connect Rocket will message you when you’re automatically placed back ‘On Duty’.

Coming off shift and not back on until your next one starts later in the week?

Text “Off Duty until Friday at 7AM” to your Connect Rocket phone number.

Connect Rocket will respond letting you know that you’re ‘Off Duty” and confirming your return to duty time. On Friday at 7AM local time, Connect Rocket will message you when you’re automatically placed back ‘On Duty’


Missing part of a 4-day work block due to a cold?

Text “Off Duty until tomorrow at 7AM” to your Connect Rocket phone number.

or perhaps you’re…

Taking an extended holiday leave?

Text “Off Duty until March 15, 2018 at 10AM” or “Off Duty until Mar 15 at 10AM” to your Connect Rocket phone number.

Yep. You guessed it. Duty Manager will take you off duty and send you a text when you move back on duty in the future.

Of course Account Administrators can continue to manage duty status via the application interface and will always retain ultimate control over who is on or off duty and manually moving on and off duty with two separate text messages still works the same as before.

Thanks for following along and a huge hat tip for all the input along the way. This enhancement was a direct result of your feedback and ideas.

– The Connect Rocket Team

Fast, fast, fast incident tasking


Tasking lines were built to serve the thousands of emergency services groups that rely on paid and volunteer members to deliver critical protective and lifesaving services to the public each and every day. Typically these groups are tasked by voice or alphanumeric pagers. Of late, pagers have seen little support from the carrier networks, with many discontinuing service in favour of other mobile options. This shift has left many organizations scrambling to find alternatives.

In creating Tasking Lines, our aim was to deliver a reliable, fast, affordable and easy-to-implement solution for dispatch, tasking and operational communications.

Out of the gate we had a few key objectives. First and foremost, we wanted the system to work with the existing hardware that an organization had. It had to be reliable and it had to be fast. With input from our customers, we’ve built an incredibly simple to use solution that captures tasking messages and directs them to key personnel within seconds. At it’s core it’s about getting the right information to the right people at the right time…every time.

If you rely on a third-party agency to task your organization, tasking lines might be the solution you’ve been looking for. It’s a great feature already being used by Search and Rescue, Fire Departments and Emergency Management organizations. You can learn more about tasking lines here.

Text-to-Voice is live!


We’re pleased to announce that Text-to-Voice is now live in all Connect Rocket Accounts. This great new feature has been designed to further enhance the already great reliability of Connect Rocket.

What is Text-to-Voice:

Text-to-Voice allows you to send the contents of a text message as voice call. Connect Rocket will run the contents of your text message through a text-to-speech engine and then play the results for the intended recipients when they pick-up the inbound call.

What are the advantages of ‘Text-to-Voice’?

Enhanced Reliability:

Text-to-Voice enhances the already excellent reliability of Connect Rocket - building on our Multi-Channel Messaging (MCM) approach. Text-to-Voice provides a third delivery method to ensure your message has the greatest chance of arriving at it’s destination. If you’re taking advantage of everything Connect Rocket has to offer, your message will now be delivered via text, e-mail and voice.

Better Alerting:

Regular text messaging is a fantastic alerting tool but can often prove ineffective at waking responders in the night. Opting to send your text messages via Text-to-Voice means you can leverage the volume and persistence of a phone call to wake even deep sleepers.


Sometimes it’s just easier to pick-up the phone. Text-to-Voice gives you that option. If you prefer a text message or e-mail, you’ll still receive your message via those channels in the same way you always have.

We hope Text-to-Voice will have a positive impact on your response.

To learn more about how Text-to-Voice works, please visit our support site.